Done. Follow this author. For over two decades the model has been used across industries and worldwide to help companies formulate strategies to deliver quality service, to integrate customer focus across functions, and to provide a foundation for service as a competitive strategy. PDF Restore Delete Forever. Compared to white managers, blacks felt less accepted in their organizations, perceived themselves as having less discretion on their jobs, received lower ratings from their supervisors on … Follow this author. PDF Restaurer Supprimer définitivement. The following articles are merged in Scholar. Follow this author. New articles by this author. New articles by this author. ‪Centre for High Energy Physics, Indian Institute of Science, Bangalore 560012, India.‬ - ‪Cited by 2,682‬ - ‪String Theory‬ - ‪High Energy Physics.‬ Email address for updates. New articles by this author. (2012). Done. New articles by this author. Follow this author. Berry, Leonard L. 1999. Add co-authors Co-authors. PDF Restore Delete Forever. The ones marked, Journal of service research 7 (3), 213-233, Journal of the academy of Marketing Science 21 (1), 1-12, Journal of the academy of marketing science 30 (4), 362-375, J Baker, A Parasuraman, D Grewal, GB Voss. Arokiasamy, A. New articles related to this author's research. Done. New citations to this author. New articles related to this author's research. This chapter presents a foundational framework for service science – the Gaps Model of Service Quality. Their, This "Cited by" count includes citations to the following articles in Scholar. PDF Restore Delete Forever. New articles by this author. Done. New articles related to this author's research . Add co-authors Co-authors. theoretische Konstrukte 1 zu bezeichnen sind, bestimmt und die Auswirkungen der Beziehungsdauer untersucht werden. The system can't perform the operation now. Service quality in higher education: A concept paper. New citations to this author. The ones marked * may be different from the article in the profile. Follow this author . This "Cited by" count includes citations to the following articles in Scholar. Upload PDF. Follow this author . ... Google Scholar. New articles related to this author's research . New articles related to this author's research. This "Cited by" count includes citations to the following articles in Scholar. PDF Restore Delete Forever. Ajouter les coauteurs Coauteurs. This "Cited by" count includes citations to the following articles in Scholar. of Metallurgical and Materials, P Swaminathan, MD Grapes, K Woll, SC Barron, DA LaVan, TP Weihs, Journal of Applied Physics 113 (14), 143509. Upload PDF. Upload PDF. Done. New articles by this author . Add co-authors Co-authors. Email address for updates. This "Cited by" count includes citations to the following articles in Scholar. This "Cited by" count includes citations to the following articles in Scholar. New citations to this author. New articles by this author. Google Scholar Takeuchi, Hirotaka , and Quelch, John A. 1994. New citations to this author. Upload PDF. Suivre les mises à jour de cet auteur . New articles related to this author's research. Add co-authors Co-authors. New articles by this author. The ones marked * may be different from the article in the profile. New citations to this author. Done. Done. New articles by this author. Done. Celles qui sont suivies d'un astérisque (*) peuvent être différentes de l'article dans le profil. Follow this author. New articles by this author. New articles related to this author's research. New citations to this author. PDF Restore Delete Forever. Follow this author. Email address for updates. Follow this author. Google Scholar . Done. PDF Restore Delete Forever. PDF Restore Delete Forever. The ones marked * may be different from the article in the profile. Zur Analyse der Beziehungsentwicklung gilt es, das Modell der Beziehungsentwicklung zu konkretisieren, indem die Zusammenhänge zwischen den auf Basis der Theorie der sozialen Durchdringung identifizierten Modellvariablen, die aufgrund ihrer Latentheit als sog. The ones marked * may be different from the article in the profile. New citations to this author. New articles by this author. Email address for updates. New citations to this author. Nouveaux articles de cet auteur. New articles related to this author's research. The ones marked * may be different from the article in the profile. Add co-authors Co-authors. New articles related to this author's research. This "Cited by" count includes citations to the following articles in Scholar. ‪Emeritus Professor, Internationl School of Photonics, Cochin University Of Science and Technology, Cochin 682 022‬ - ‪Cited by 4,692‬ - ‪laser applications‬ - ‪fiber optic sensors‬ International Journal of Information, Business and Management, 4, 134-150. New articles related to this author's research. Importer un PDF. New York: Free Press. Upah, Gregory D. ( 1980 ), “Mass Marketing in Service Retailing: A Review and Synthesis of Major Methods,” Journal of Retailing, 56 (Fall), 59 – 76 . PC Verhoef, KN Lemon, A Parasuraman, A Roggeveen, M Tsiros, ... Journal of the academy of marketing science 28 (1), 67-85, Journal of service research 2 (4), 307-320, Journal of the academy of marketing science 28 (1), 168-174, Journal of the academy of marketing science 22 (4), 328-339, Journal of the Academy of marketing Science 25 (2), 154, New articles related to this author's research, Servqual: A multiple-item scale for measuring consumer perc, Services marketing: Integrating customer focus across the firm, The behavioral consequences of service quality, Balancing Customer perceptions and expectations, Refinement and reassessment of the SERVQUAL scale, Marketing services: Competing through quality, ES-QUAL: A multiple-item scale for assessing electronic service quality, The nature and determinants of customer expectations of service, Service quality delivery through web sites: a critical review of extant knowledge, The influence of multiple store environment cues on perceived merchandise value and patronage intentions, Communication and control processes in the delivery of service quality, Customer experience creation: Determinants, dynamics and management strategies, Service quality, profitability, and the economic worth of customers: what we know and what we need to learn, Technology Readiness Index (TRI) a multiple-item scale to measure readiness to embrace new technologies, The impact of technology on the quality-value-loyalty chain: a research agenda, Understanding customer expectations of service, Alternative scales for measuring service quality: a comparative assessment based on psychometric and diagnostic criteria, The influence of store environment on quality inferences and store image, Reflections on gaining competitive advantage through customer value. The ones marked * may be different from the article in the profile. Add co-authors Co-authors. Google Scholar | Crossref. The ones marked, Associate Professor, Electronic Materials and Thin Films Lab, Dept. Done. Upload PDF . PDF Restore Delete Forever. New articles by this author . New articles related to this author's research. Email address for updates. This "Cited by" count includes citations to the following articles in Scholar. New articles related to this author's research. Upload PDF. Upload PDF. Done. Upload PDF. Google Scholar Takeuchi, Hirotaka , and Quelch, John A. Email address for updates. Follow this author. P Swaminathan, BG Burke, AE Holness, B Wilthan, L Hanssen, TP Weihs, ... M Vohra, M Grapes, P Swaminathan, TP Weihs, OM Knio, Journal of Applied Physics 110 (12), 123521, Journal of Applied Physics 110 (11), 113519, JS Palmer, P Swaminathan, S Babar, JH Weaver, AS Bhatti, VN Antonov, P Swaminathan, JS Palmer, JH Weaver, P Swaminathan, VN Antonov, J Soares, JS Palmer, JH Weaver, VN Antonov, P Swaminathan, J Soares, JS Palmer, JH Weaver, P Swaminathan, S Sivaramakrishnan, JS Palmer, JH Weaver, KS Suganthi, K Harish, NM Nair, P Swaminathan, Flexible and Printed Electronics 3 (1), 015001, Journal of Electronic Materials 44 (12), 4710-4716, P Swaminathan, RA Rosenberg, GK Shenoy, JS Palmer, JH Weaver, A Ganapathi, P Swaminathan, L Neelakantan, ACS Applied Nano Materials 2 (9), 5981-5988. This "Cited by" count includes citations to the following articles in Scholar. Upload PDF. The ones marked * may be different from the article in the profile. Upload PDF. PDF Restore Delete Forever. PDF Restore Delete Forever. The ones marked * may be different from the article in the profile. New articles by this author. Upload PDF. New citations to this author. New citations to this author. New articles related to this author's research . Email address for updates. Email address for updates. This "Cited by" count includes citations to the following articles in Scholar. Follow this author . Add co-authors Co-authors. This "Cited by" count includes citations to the following articles in Scholar. This "Cited by" count includes citations to the following articles in Scholar. Follow this author. New articles related to this author's research. The ones marked * may be different from the article in the profile. Discovering the Soul of Service. Follow this author. This study examined relationships among race, organizational experiences, job performance evaluations, and career outcomes for black and white managers from three work organizations. New articles related to this author's research . Email address for updates. PDF Restore Delete Forever. Upah, Gregory D. ( 1980 ), “Mass Marketing in Service Retailing: A Review and Synthesis of Major Methods,” Journal of Retailing, 56 (Fall), 59 – 76 . Upload PDF. This "Cited by" count includes citations to the following articles in Scholar. Email address for updates. New citations to this author. Add co-authors Co-authors. New citations to this author. Email address for updates. Done. New citations to this author. This "Cited by" count includes citations to the following articles in Scholar. Try again later. A hierarchical factor structure is proposed to capture dimensions important to retail customers based on the retail and service quality literatures as well as three separate qualitative studies. PDF Restore Delete Forever. Follow this author. New articles by this author. Done. New articles related to this author's research. Email address for updates. Email address for updates. Follow this author. Done. Email address for updates. New articles by this author. The ones marked * may be different from the article in the profile. This "Cited by" count includes citations to the following articles in Scholar. New citations to this author. Done. PDF Restore Delete Forever. New citations to this author. Upload PDF. Email address for updates. PDF Restore Delete Forever. PDF Restore Delete Forever. Die Dienstleistungsqualität ist ein zentraler Bestandteil der Leistungsqualität eines Unternehmens. Done. PDF Restore Delete Forever. Follow this author. The ones marked * may be different from the article in the profile. New articles related to this author's research . This "Cited by" count includes citations to the following articles in Scholar. This "Cited by" count includes citations to the following articles in Scholar. Done. New articles by this author. “The Influence of Store Environment on Quality Inferences and Store Image”. Done. Google Scholar. New citations to this author. PDF Restore Delete Forever. Add co-authors Co-authors. Done. Done. Email address for updates. Upload PDF. New articles related to this author's research. Baker, Julie , Dhruv Grewal , and A. Parasuraman . New citations to this author. Le décompte "Citée par" inclut les citations des articles suivants dans Google Scholar. Add co-authors Co-authors. JS Palmer, VN Antonov, AS Bhatti, P Swaminathan, PS Waggoner, ... NM Nair, K Daniel, SC Vadali, D Ray, P Swaminathan, Flexible and Printed Electronics 4 (4), 045001, New articles related to this author's research, Professor Emeritus of Materials Science and Physics, Univ Illinois at Urbana Champaign, National Institute of Standards and Technology, Postdoctoral Researcher at Lund University, Studying exothermic reactions in the Ni-Al system at rapid heating rates using a nanocalorimeter, Optical calibration for nanocalorimeter measurements, Modeling and quantitative nanocalorimetric analysis to assess interdiffusion in a Ni/Al bilayer, Dynamics of solidification in Al thin films measured using a nanocalorimeter, Solid-state dewetting-mediated aggregation of nanoparticles, Top-down synthesis of zinc oxide based inks for inkjet printing, Anomalous photoluminescence behavior from amorphous Ge quantum dots produced by buffer-layer-assisted growth, Cd-based II-VI semiconductor nanostructures produced by buffer-layer-assisted growth: Structural evolution and photoluminescence, Spark plasma sintering route to synthesize aluminium doped zinc oxide, Photoluminescence of CdSe quantum dots and rods from buffer-layer-assisted growth, Size dependence of nanoparticle dissolution in a matrix: gold in bismuth, Role of silver nanoparticles in the dewetting behavior of copper thin films, Formulation and optimization of a zinc oxide nanoparticle ink for printed electronics applications, Reduction in the Band Gap of Manganese- Doped Zinc Oxide: Role of the Oxidation State, Induced magnetism in Cu nanoparticles embedded in Co, Fabrication of silica nanopillars by templated etching using bimetallic nanoparticles for anti-reflection applications, Competition between particle formation and burrowing: Gold on bismuth, Anodic Aluminum Oxide Template Assisted Synthesis of Copper Nanowires using a Galvanic Displacement Process for Electrochemical Denitrification, The effects of buffer structure in buffer-layer-assisted growth: Grain boundaries, grooves, and pattern transfer, Direct writing of silver nanowire-based ink for flexible transparent capacitive touch pad. Abstract. Upload PDF. Add co-authors Co-authors. New articles related to this author's research. Add co-authors Co-authors. Add co-authors Co-authors. New articles by this author. The ones marked * may be different from the article in the profile. Email address for updates. This "Cited by" count includes citations to the following articles in Scholar. New articles by this author. The ones marked * may be different from the article in the profile. ‪SMEC, VIT, Vellore, India-632014.‬ - ‪Cited by 627‬ - ‪Composite Materials‬ - ‪FEM‬ - ‪Standards‬ - ‪Electronic Packaging‬ - ‪Fracture and Failure Analysis & Climate change due to flatulence‬ The ones marked * may be different from the article in the profile. PDF Restore Delete Forever. Journal of the Academy of Marketing Science 22 (4): 328-339. “Cultivating Service Brand Equity”. New citations to this author. The system can't perform the operation now. This "Cited by" count includes citations to the following articles in Scholar. Neurodegenerative diseases (NDDs), including Alzheimer's disease (AD) and Parkinson's disease (PD), affect the ageing population worldwide and while severely impairing the quality of life of millions, they also cause a massive economic burden to countries with progressively ageing populations. Current measures of service quality do not adequately capture customers’ perceptions of service quality for retail stores (i.e., stores that offer a mix of goods and services). New articles by this author . Their, This "Cited by" count includes citations to the following articles in Scholar. Upload PDF. The ones marked * may be different from the article in the profile. ( 1983 ), “Quality Is More Than Making a Good Product,” Harvard Business Review, 61 (July-August), 139 – 145 . PDF Restore Delete Forever. Follow this author . Email address for updates. PDF Restore Delete Forever. New citations to this author. Parasuraman et al. Add co-authors Co-authors. Done. This "Cited by" count includes citations to the following articles in Scholar. The ones marked * may be different from the article in the profile. The ones marked * may be different from the article in the profile. This "Cited by" count includes citations to the following articles in Scholar. Follow this author. This "Cited by" count includes citations to the following articles in Scholar. Done. Google Scholar. PDF Restore Delete Forever. Upload PDF. Upload PDF. Neurodegenerative diseases (NDDs), including Alzheimer's disease (AD) and Parkinson's disease (PD), affect the ageing population worldwide and while severely impairing the quality of life of millions, they also cause a massive economic burden to countries with progressively ageing populations. Email address for updates. (1985) argued that when service quality is high, it will lead to customer satisfaction. New articles related to this author's research. The following articles are merged in Scholar. New articles by this author . Email address for updates. Upload PDF. New articles related to this author's research. New citations to this author. Parasuraman, A. and Charles Colby (1997), “Correlates and Consequences of Consumer Attitudes toward New Technologies: Implications for Marketing Technology-Based Services,” paper presented at the 1997 Frontiers in Services Conference, Nashville, TN. Email address for updates. New articles by this author. New articles by this author . The ones marked * may be different from the article in the profile. Try again later. New articles related to this author's research. The ones marked * may be different from the article in the profile. The ones marked * may be different from the article in the profile. Add co-authors Co-authors. Add co-authors Co-authors. Upload PDF. Add co-authors Co-authors. Follow this author . New citations to this author. Upload PDF. Follow this author . New citations to this author. ( 1983 ), “Quality Is More Than Making a Good Product,” Harvard Business Review, 61 (July-August), 139 – 145 . This "Cited by" count includes citations to the following articles in Scholar. Upload PDF. Follow this author. Add co-authors Co-authors. PDF Restore Delete Forever. Add co-authors Co-authors. A. Berry, Leonard L. 2000. Add co-authors Co-authors. The ones marked * may be different from the article in the profile. The ones marked * may be different from the article in the profile. Add co-authors Co-authors. Babbar, S. (1995). Follow this author. Email address for updates. Add co-authors Co-authors. , and Quelch, John A le décompte `` Citée par '' inclut les citations articles... For service Science – the Gaps Model of service quality die Auswirkungen Beziehungsdauer. Cited by '' count includes citations to the following articles in Scholar Leistungsqualität eines Unternehmens the Gaps of... High, it will lead to customer satisfaction of the Academy of Marketing 22. 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